Virtual Assistant - Client Support & Operations

Soaring Towers

(Fully Remote Position)

Rate: $5.00 - $5.50 USD/hour

Location: Remote (Venezuela)

Hours: Full-time, Monday - Friday. Must be available to work consistent hours that overlap with the US Pacific Time workday.

Soaring Towers is a Los Angeles-based managed IT services provider. We partner with growing businesses across accounting, construction, and financial services to support their technology and day-to-day business operations.

We're looking for a Virtual Assistant who is organized, resourceful, comfortable with technology, and confident in communicating with clients.

This role combines executive support, client communication, lead outreach, administrative work, marketing support, and basic technical support. You should be comfortable managing multiple responsibilities, following up on tasks, researching information independently, and communicating professionally with both clients and team members.

Responsibilities

• Manage executive calendars, scheduling, email organization, and follow-up tasks
• Research prospective clients, business leads, software, and industry information
• Assist with lead outreach and follow-up communication
• Communicate professionally with current and prospective clients by phone and email
• Maintain client information, records, and CRM updates
• Assist with client account follow-ups and general client support
• Answer incoming client support calls and collect information about technical issues
• Create, update, and document support tickets
• Provide basic Level 1 technical troubleshooting using established procedures and training
• Schedule technical team members when advanced support is required
• Maintain clear and accurate internal and client documentation
• Document business processes, workflows, and internal procedures
• Write and edit blog posts for the company website
• Assist with social media content and posting
• Support email outreach and other marketing activities
• Research client software, technology solutions, and relevant industry developments
• Perform additional administrative and operational duties related to the role as needed

Requirements

• Previous experience as a Virtual Assistant, Administrative Assistant, Customer Support Representative, or in a similar role
• Strong written and spoken English
• Strong organizational and time-management skills
• Professional communication skills, including phone and email communication
• Comfortable working with computers and learning new software
• Strong attention to detail and follow-through
• Ability to manage multiple priorities
• Ability to work independently in a remote environment
• Reliable internet connection and a professional home workspace suitable for client calls
• Ability to follow documented procedures and accurately record information
• Must be based in Venezuela
• Must be available for full-time work with consistent overlap with US Pacific Time hours

Preferred Qualifications

• 1+ year of virtual assistant or administrative experience
• Customer service or client-facing experience
• Basic IT troubleshooting or technical support experience
• Experience with CRM or help desk/ticketing systems
• Calendar and inbox management experience
• Lead generation or sales outreach experience
• Client account support experience
• Social media or content creation experience
• Blog or business writing experience
• Experience with Google Workspace or Microsoft Office
• Familiarity with Slack, WhatsApp, or similar communication tools
• Interest in computers, software, technology, or IT

Advanced IT experience is not required. Training will be provided on the basic troubleshooting procedures and systems used in this role.

What We Offer

•  $5.00 - $5.50 per hour depending on experience
• Fully remote, full-time position
• Training on internal systems and basic IT support procedures
• Exposure to client support, business operations, marketing, and technology
• Opportunities to develop additional skills as the company grows
• A collaborative remote team environment

If you're organized, dependable, comfortable with technology, and enjoy supporting clients and day-to-day operations, we encourage you to apply.