Customer Onboarding Specialist (Software Implementation)

Location: Nashville, TN

Work Setting: Remote in Tennessee

Company: Confidential Reputable Software Company

Turn New Customers Into Confident Users

We are a software company that helps businesses manage operations, onboarding, and customer workflows. We are seeking a Customer Onboarding Specialist to guide customers through the activation period and set them up for success from day one. This role blends technical onboarding, customer communication, coordination, and project ownership.

You will manage multiple customer activations simultaneously, collaborate with internal teams, and ensure each account progresses through setup smoothly, accurately, and on schedule. This role is ideal for someone who is organized, customer-focused, and comfortable balancing process management with a high-quality onboarding experience.

Your Role

As a Customer Onboarding Specialist, you will own customer implementations during the activation phase and serve as a primary point of contact throughout onboarding. You'll help new customers navigate setup, understand next steps, and begin using the platform effectively.

When working remotely, you will manage onboarding timelines, coordinate with internal stakeholders, and ensure customers are progressing successfully through implementation. This position is well-suited for someone who thrives in a structured, customer-facing environment and can manage multiple projects while maintaining a high level of service and attention to detail.

Key Responsibilities

• Own customer implementations during the onboarding period
• Guide customers through setup, onboarding, and initial platform adoption
• Manage multiple active accounts and timelines simultaneously
• Handle setup requirements, data, and configuration details accurately
• Partner with internal teams to keep implementations moving forward efficiently
• Act as a project coordinator, keeping stakeholders aligned and next steps clear
• Deliver a professional, supportive customer experience throughout onboarding

Qualifications

• Experience in implementation, onboarding, customer success, project coordination, or similar roles
• Strong interpersonal skills and ability to guide customers through structured processes
• Comfortable working with data, systems, and setup-related tasks
• Highly organized with strong time management and follow-through
• Ability to manage multiple accounts and deadlines at once
• Strong communication and cross-functional collaboration skills
• Coachable, adaptable, and solutions-oriented

Compensation & Benefits

• Full-time, W-2 employment
• Pay: $27.88/hour

Why This Opportunity

This role offers the opportunity to help customers quickly realize value from a platform designed to support how they run and grow their business. It sits at the intersection of customer experience, process execution, and product adoption--making it a strong fit for someone who enjoys helping customers succeed while keeping complex onboarding processes organized and on track.

We are an equal opportunity employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable law.