Soaring Towers

Level 2 IT Technician Microsoft 365 & Networking Focus

(Fully Remote Contract via UpWork)

Are you a skilled IT professional with hands-on experience in Microsoft 365, networking, and client support? Soaring Towers is seeking a Level 2 IT Technician to join our fully remote team. If you're organized, reliable, and love solving problems with a proactive mindset, this is the opportunity for you.

We're hiring in Q3 2025 and looking for a team member who brings technical expertise, great communication, and a commitment to delivering exceptional support.

Website: https://soaringtowers.com

What You'll Do

• M365 Support & Admin: Troubleshoot and configure Microsoft 365 services (Exchange, SharePoint, Teams, Intune, etc.), manage user permissions, and assist with migrations.
• Network Troubleshooting: Identify and resolve issues related to DNS, DHCP, firewalls, VPNs, and general connectivity.
• Tier 2 Client Support: Respond to escalated tickets via phone, email, and chat. Provide timely, accurate resolutions for software, hardware, and cloud-related issues.
• Process Documentation: Create and maintain SOPs for recurring support scenarios, client-specific environments, and internal tools.
• Client Communication: Maintain a professional tone while delivering clear, helpful support and updates to clients.
• Team Coordination: Collaborate with Level 1 techs and escalate complex issues as needed.
• Security Awareness: Help ensure clients follow best practices in M365 security (MFA, DLP policies, conditional access, etc.).

Requirements

• 2+ years of hands-on experience in an IT support role with emphasis on M365 and networking.
• Strong understanding of Microsoft 365 services, especially Exchange Online, Teams, OneDrive, SharePoint, and Entra ID (Azure AD).
• Solid grasp of networking fundamentals, including IP addressing, firewalls, VPNs, and DNS.
• Comfortable using remote support tools (e.g., Quick Assist, AnyDesk, TeamViewer, ConnectWise, etc.).
• Excellent written and verbal English (C1 or above).
• Experience working independently and remotely in a client-facing environment.
• Reliable internet and a quiet home office setup.

Bonus Skills (Nice to Have)

• M365 certifications (MS-900, MD-102, or AZ-104)
• Experience with endpoint protection tools (SentinelOne, Defender for Endpoint, etc.)
• Familiarity with IT documentation tools like IT Glue or Hudu
• Light scripting (PowerShell) for M365 automation

Why Join Soaring Towers?

• Competitive Pay: $15.00 $30.00/hr via UpWork
• 100% Remote Work: Work from anywhere with flexible hours
• Room to Grow: Expand your technical skills and take on more responsibility over time
• Tight-Knit Team: Join a tech-forward MSP that values precision, communication, and innovation

If you're a detail-oriented technician who thrives in a remote, fast-paced environment and knows Microsoft 365 and networking inside and out we want to hear from you.

Apply now to join Soaring Towers and make a real impact.